eg999 Responsible Gaming
— Your Safety Is Our Priority
Enjoy entertainment within your limits. eg999 gives you all the tools and support to play safely, mindfully, and in control.
Important reminder: Playing on eg999 is only for those aged 21 and above. Online betting is for entertainment — not as a source of income. Only bet what you can afford to lose. If you feel there is a problem, contact our support team.
What Is Responsible Gaming and Why Does It Matter?
Responsible gaming means treating entertainment as entertainment — not as a way to make money. eg999 believes every player should understand their own limits and enjoy playing within them. Maintaining a healthy mental and financial position makes gaming not only enjoyable but a positive experience in the long run.
Online betting and casino games are games of chance by nature. Winning is possible, but losing is equally normal. At eg999, we want you to always stay in control — of your time, your money, and your emotions.
Set a Budget
Decide the maximum amount you will spend before you start playing. Never go beyond this budget. Use the deposit limit feature to set a fixed cap.
Stick to Time Limits
Avoid playing for long stretches without a break. Take regular breaks and use eg999's time-out feature to manage how long you play.
Self-Exclusion
If you feel gaming is getting out of your control, use the self-exclusion option to keep your account closed for a set period.
Keep Your Emotions in Check
Chasing losses by placing more bets is dangerous. Never bet when you are angry, frustrated, or under the influence of alcohol.
Realistic Expectations
Betting is never a reliable source of income. The outcome of every game is completely random. Treat winnings as a bonus, not a goal.
Don't Hesitate to Seek Help
If gaming feels like a problem, contact our 24/7 support team. We are always ready to help in both Bengali and English.
Warning Signs of Problem Gaming
If you notice any of the following signs in yourself, seek help right away. Do not ignore these:
- Betting beyond your means or borrowing money to play
- Repeatedly placing bigger bets to chase losses
- Trying to stop playing but being unable to
- Work, family, or social life being negatively affected
- Lying or feeling ashamed to hide your gaming activity
- Feeling restless or depressed when not playing
- Planning to win from betting to cover everyday expenses
eg999's Protection Tools
We are committed to helping you stay in control of your gaming. The following tools are available in your account settings:
Deposit Limit
Set a daily, weekly, or monthly maximum deposit cap. Once set, it takes effect immediately. Lowering the limit is instant; increasing it requires a cooling-off period.
Time-Out (Break)
Pause your gaming for a set period — such as 24 hours, 7 days, or 30 days. You will not be able to log in during this time. Taking a break is not a sign of weakness — it is a sign of self-awareness.
Self-Exclusion
If you recognise that gaming is becoming a problem, contact the support team for a long-term self-exclusion. Once the request is processed, your account will remain closed for the specified period.
Gaming History & Spending Report
View your complete betting activity — total deposits, withdrawals, and bet amounts. Review your own spending patterns.
How to Activate Protection Tools
Log in to Your Account
Log in to your account from the eg999 login page.
Go to Account Settings
Click your profile icon at the top right and open the "Settings" or "Account" section.
Select the "Responsible Gaming" Tab
On the settings page, look for the "Responsible Gaming" tab.
Set Your Preferred Limits
Activate whichever option you need — deposit limit, time-out, or self-exclusion.
Get Support
For any questions or issues, contact us via 24/7 live chat or at [email protected].
Our Support Team
We are ready to help with any matter related to responsible gaming. Your information will be kept confidential.
24/7 Live Chat — in Bengali and English
Protection for Minors
eg999 strictly ensures that no one under the age of 21 can use the platform. If there are minors in your home, use a password lock on your device and keep your account details secure.
Ask Yourself
Ask yourself these questions from time to time to check whether your gaming habits are under control:
Am I playing just for fun, or to win back money?
Am I staying within my pre-set budget?
Is gaming harming my family or work life?
Can I stop playing whenever I want to?
Am I being honest with the people close to me about my gaming?
Is gaming having a negative effect on my peace of mind?
If most of your answers to these questions are negative, please contact eg999's support team right away or activate self-exclusion.
Deposit & Withdrawal Policy
To support responsible financial management at eg999, our payment policy is clear and fair:
- Minimum deposit: ৳200 — across all methods
- Minimum withdrawal: ৳500
- Withdrawal processing time: 15 minutes to 2 hours
- Payment methods: bKash, Nagad, Rocket, bank transfer
- You can set your own maximum cap using the deposit limit feature
Remember, reducing your deposit limit takes effect immediately — it is designed for your protection.
Welcome Bonus & Wagering
Understand the terms thoroughly before claiming a bonus — that is part of responsible gaming:
- 200% bonus on first deposit, up to ৳20,000
- Wagering requirement: bonus amount × 15 times
- Example: ৳2,000 bonus × 15 = withdrawal is possible only after placing ৳30,000 in bets
- Wagering applies only to the bonus amount — not the total balance
Never bet more than you should just to chase a bonus. A bonus is part of the entertainment — completing it should not be your only goal.
Play Safely — Enjoy Your Experience at eg999
Play responsibly and enjoy the fun within your limits. Browse our game categories.