eg999's Privacy Policy — Your Information Is Safe With Us
This page explains in detail how your personal information is collected, used, and kept secure on the eg999 platform.
01 Introduction & Scope
eg999 is a trusted online betting and casino platform serving users in Bangladesh. We place the highest importance on our users' privacy. This privacy policy ("Policy") describes how eg999 ("we", "our", "platform") collects, uses, stores, and protects your personal information.
By using our platform, you are considered to have consented to the terms of this policy. This policy applies to all services, websites, mobile applications, and other digital channels of eg999. If you do not agree with any term of this policy, please stop using our platform.
02 What Information We Collect
eg999 only collects information that is necessary for the proper operation of the platform's services. The different types of information are described below:
Personal Identity Information
Information you provide at the time of account registration includes:
- Full name (Bengali or English)
- Date of birth (for age verification)
- Email address and mobile number
- National ID card or passport details (when identity verification is required)
Financial & Transaction Information
Information collected to process deposits and withdrawals:
- bKash, Nagad, Rocket numbers
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
Technical & Usage Information
Information related to your browsing and technical environment:
- IP address and device identifiers
- Browser type and operating system
- Time spent on the platform and pages visited
- Cookies and session data
Gaming Activity Information
Information collected to improve your gaming experience:
- Game history and betting records
- Win and loss information
- Bonus usage records
- VIP level and reward information
03 How Collected Information Is Used
eg999 uses your personal information only for specific and legitimate purposes. We never use your information unnecessarily or without your consent.
3.1 Service Delivery & Account Management
We use your information to create and manage your account, process transactions, provide bonuses, ensure VIP benefits, and deliver overall platform services. For example, your bKash or Nagad number is used to process deposits and withdrawals.
3.2 Identity & Age Verification
eg999 provides services only to individuals aged 21 or older. We use your personal information to verify identity and age when opening an account or during transactions. This is an integral part of our responsible gaming policy.
3.3 Security & Fraud Prevention
We analyse technical information to ensure account security, prevent unauthorised access, and detect any fraudulent activity. Our SSL encryption system and security team remain vigilant at all times.
3.4 Customer Service & Communications
We use your contact information to respond to your complaints, questions, or requests. Your information remains protected when you communicate with our 24/7 live chat and email support team. This information is also used to send important platform updates or account-related notifications.
3.5 Service Improvement & Analytics
We analyse anonymised and aggregated data to improve the user experience and the quality of the platform. This helps us understand which games or betting sections are most popular, where technical issues are occurring, and more.
04 Cookies & Similar Technologies
eg999 uses cookies and similar technologies to improve your browsing experience and ensure the platform's performance.
Essential Cookies
These cookies are essential for the platform to function properly. They include maintaining login sessions, security verification, and storing cart information. These cookies cannot be disabled.
Performance Cookies
These cookies help us understand how users interact with the platform. They collect anonymous data and assist with page loading speed, error detection, and similar functions.
Functionality Cookies
These cookies are used to remember your preferences, such as language settings and screen layout, so you do not have to reconfigure them every time you log in.
Cookie Controls
You have the option to disable non-essential cookies from your browser settings. However, this may limit some platform features. To learn more about cookies, contact us at [email protected].
05 Sharing Information with Third Parties
eg999 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
5.1 Payment Processing Providers
To operate bKash, Nagad, Rocket, and bank transfer services, we share the necessary transaction information with the relevant payment gateways and financial institutions. This information is used solely to complete transactions, and they operate under their own privacy policies.
5.2 Technology & Service Partners
We share limited information with trusted technology partners to operate the platform's technical services, game software, and security systems. These partners operate under strict data protection agreements and may not use the information received beyond the specified service.
5.3 Legal Obligations
In cases of court orders, lawful requests from law enforcement agencies, or applicable legal obligations, we may be required to provide relevant information to the concerned authorities. In such cases, we will make every effort to notify you in advance where possible.
5.4 Our Commitment to Your Protection
eg999 will never sell or transfer your information to advertisers, data brokers, or unrelated third parties. Every use of your personal information is limited to the purposes described in this privacy policy.
06 Data Security Measures
eg999 adopts industry-standard security measures to ensure the safety of your information. The technical and organisational protections used on our platform are described below:
SSL Encryption
Your data transmissions are secured through SSL/TLS encryption.
Firewall Protection
Advanced firewall and intrusion detection systems are active at all times.
Access Control
Through strict access policies, only authorised personnel can access data.
Regular Audits
Regular security tests are conducted to ensure the effectiveness of security measures.
Response to Data Breaches
In the event of a data breach, eg999 will notify affected users as quickly as possible and take the necessary remedial steps. Our security team is prepared to respond to such situations at all times.
07 Data Retention Period
eg999 retains your personal information only for as long as necessary. Legal obligations, business needs, and user interests are all considered when determining retention periods.
Active Account Data
All necessary information is retained for as long as your account remains active. Even after an account is closed, financial transaction records and identity verification information are retained for a specified period in accordance with applicable legal obligations.
Inactive Account Data
For accounts that have been inactive for a long time, we retain only the minimum information needed to meet legal requirements. Excess and unnecessary data is deleted on a regular basis.
Gaming & Transaction Records
Betting history and financial transaction data are retained for a set period for the purposes of dispute resolution and auditing. Once that period has ended, the data is securely deleted.
Logs & Technical Data
System logs and technical data are retained for a comparatively shorter period and deleted once the security purpose has been fulfilled.
08 Your Data Rights
eg999 believes that you should be in control of your information. Your rights are described below:
Right to Access
You may request a copy of the information we hold about you at any time. We will provide this information within a reasonable timeframe.
Right to Correction
If your account contains incorrect or outdated information, you may request that it be corrected. Our support team is always ready to assist with this.
Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
Right to Object to Processing
You have the right to object to the use of your information for specific purposes. In particular, you may unsubscribe from marketing communications at any time.
Right to Data Portability
You may request your personal information in a structured and commonly used format. To exercise this right or to make any request related to your data rights, contact us at [email protected].
09 Protection of Minors
Collection of information from individuals under 21 is prohibited
eg999's services are for individuals aged 21 or older only. We do not knowingly collect information from any minor. Age verification during account registration ensures this.
If we are informed that we have collected information from a minor, we will delete that information immediately and the associated account will be closed. If you suspect this has occurred, please notify us at [email protected].
10 Changes to the Privacy Policy
eg999 may revise this privacy policy from time to time. The following process will be followed when the policy changes:
Notification
For significant changes, users will be notified in advance by email or through the platform.
Latest Version
The latest and current privacy policy will always be available on this page. We recommend checking it regularly.
Continued Use
Continuing to use the platform after a policy change will be considered as your consent to the revised policy.
11 Contact Us
If you have any questions, comments, or complaints about this privacy policy, please feel free to get in touch with us.
Data Protection Contact
Email support: [email protected] — Send requests related to data rights, data deletion, or any privacy-related matter to this address.
24/7 Live Chat: Speak directly in Bengali or English through the platform's live chat feature.
Our support team is ready to serve you 24 hours a day, 7 days a week.
For more information, you can also visit our Terms & Conditions and Responsible Gaming pages.